RAG System on Internal Knowledge
Your private KB answering with citations, no ChatGPT hallucinations.
RAG (Retrieval-Augmented Generation) that indexes the client's documents, manuals, SOPs, contracts and tickets into a vector store and connects them to an LLM to answer questions with real data and mandatory citations. Delivered: ingest pipeline, vector DB, retrieval layer, prompt engineering, eval harness, and a UI or API to consume it.
Who it's for
- Companies with hundreds or thousands of PDFs, manuals, SOPs and contracts
- Support teams repeating the same answers all day
- Professionals with technical corpus (legal, medical, engineering)
- Compliance-sensitive companies that cannot send data to public ChatGPT
- Organizations whose critical knowledge lives in a few people's heads
What's included
- Ingest pipeline with connectors to Drive, Notion, S3, Confluence, GitHub, SharePoint
- Document parsing: PDF (including OCR), DOCX, MD, HTML, CSV
- Custom semantic chunking, no naive splits
- Embedding pipeline (OpenAI, Voyage, Cohere or local)
- Vector DB (Pinecone, Qdrant, pgvector or Weaviate)
- Hybrid search (vector + BM25) with re-ranking
- LLM orchestration with mandatory citations and guardrails
- Eval harness with a golden dataset of 30 to 100 Q&A pairs
- REST or GraphQL API plus optional chat UI
- Observability setup with LangSmith or Langfuse
- Documentation and operating runbook
- On-prem or air-gap options for compliance
Metrics that move
What you should expect to track and improve.
Average support response time (FRT)
Tickets per agent per day
Self-service rate (resolved without human)
New-hire onboarding time
% questions answered correctly vs baseline
Cost per ticket and CSAT
Your company has years of knowledge trapped in PDFs, Drive, Notion, manuals. Nobody finds anything and ChatGPT cannot help because it does not know your data. We build a RAG system where your documents live in a vector store and an assistant answers questions with citations to the source. Private data, accurate answers, compliance respected. Your team stops searching and starts acting.
Stack
Common questions
Questions we get during discovery.
Related SKUs
Natural next steps or complementary services.
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