Skip to main content
Custom AIBuildOne-time3–8 weeks

RAG System on Internal Knowledge

Your private KB answering with citations, no ChatGPT hallucinations.

RAG (Retrieval-Augmented Generation) that indexes the client's documents, manuals, SOPs, contracts and tickets into a vector store and connects them to an LLM to answer questions with real data and mandatory citations. Delivered: ingest pipeline, vector DB, retrieval layer, prompt engineering, eval harness, and a UI or API to consume it.

Who it's for

  • Companies with hundreds or thousands of PDFs, manuals, SOPs and contracts
  • Support teams repeating the same answers all day
  • Professionals with technical corpus (legal, medical, engineering)
  • Compliance-sensitive companies that cannot send data to public ChatGPT
  • Organizations whose critical knowledge lives in a few people's heads

What's included

  • Ingest pipeline with connectors to Drive, Notion, S3, Confluence, GitHub, SharePoint
  • Document parsing: PDF (including OCR), DOCX, MD, HTML, CSV
  • Custom semantic chunking, no naive splits
  • Embedding pipeline (OpenAI, Voyage, Cohere or local)
  • Vector DB (Pinecone, Qdrant, pgvector or Weaviate)
  • Hybrid search (vector + BM25) with re-ranking
  • LLM orchestration with mandatory citations and guardrails
  • Eval harness with a golden dataset of 30 to 100 Q&A pairs
  • REST or GraphQL API plus optional chat UI
  • Observability setup with LangSmith or Langfuse
  • Documentation and operating runbook
  • On-prem or air-gap options for compliance

Metrics that move

What you should expect to track and improve.

Average support response time (FRT)

Tickets per agent per day

Self-service rate (resolved without human)

New-hire onboarding time

% questions answered correctly vs baseline

Cost per ticket and CSAT

Your company has years of knowledge trapped in PDFs, Drive, Notion, manuals. Nobody finds anything and ChatGPT cannot help because it does not know your data. We build a RAG system where your documents live in a vector store and an assistant answers questions with citations to the source. Private data, accurate answers, compliance respected. Your team stops searching and starts acting.

Stack

PythonLangChainPineconeClaudeOpenAI

Common questions

Questions we get during discovery.

Ready to talk about RAG System on Internal Knowledge?

Book a free 30-minute consultation. We'll discuss fit, scope, and timeline.

Book consultation about RAG System on Internal Knowledge