AI Voice Agent
Natural calls: book, qualify, escalate to human.
AI agent that talks on the phone: makes or takes calls, holds natural conversations, qualifies leads, books appointments, runs surveys, collects info, and escalates to a human when needed. Stack: STT, LLM, TTS, and telephony integrated with low latency.
Who it's for
- Call centers that want AI to handle tier-1
- Clinics, spas, and salons booking appointments
- Surveys, collections, and verification ops
- B2C services with high inbound volume
- Outbound prospecting teams
What's included
- Discovery and conversational design
- Stack selection (Vapi, Retell, ElevenLabs, or custom)
- LLM orchestration tuned for sub-800ms latency
- STT setup with Deepgram, AssemblyAI, or Whisper
- TTS voice selection (ElevenLabs, OpenAI, Cartesia)
- Telephony via Twilio with per-country number
- Function calling for DB lookup, Calendly booking, or ticket creation
- Natural interruptions and endpointing tuning
- Silence and noise handling
- Warm-transfer escalation to a human
- Recording, transcription, and compliance disclosure
- Call dashboard with summary and sentiment
Metrics that move
What you should expect to track and improve.
Share of tier-1 calls handled without escalation
Cost per call vs human agent
Conversational latency
Calls processed per day
Person-hours freed per day
Your business takes or makes calls constantly to book, qualify, survey, or support. The voice agent talks naturally, books in Calendly, escalates to a human when unsure, and handles the bulk of tier-1. Available 24/7, no breaks.
Stack
Common questions
Questions we get during discovery.
Related SKUs
Natural next steps or complementary services.
Ready to talk about AI Voice Agent?
Book a free 30-minute consultation. We'll discuss fit, scope, and timeline.
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